This project presents a comprehensive UX research study for a conceptual Crossword Bookstore app, designed to unify physical books, eBooks, and audiobooks in one platform. The research includes user interviews, surveys, usability and navigation audits, information architecture evaluation, and competitor analysis of leading reading and audiobook apps. Key user pain points and reading behaviors were translated into app-focused insights and feature opportunities aimed at improving discovery, reading continuity, and overall digital book engagement.